FAQs
Frequently Asked Questions
Got a question? We’re here to help!How do I check the status of my order?
Once you place your order, please allow 24–72 hours for processing. As soon as your order ships, you’ll receive a shipping confirmation email with a tracking link. You can track your order anytime by visiting our Track My Order page.
How long does shipping take?
After processing (24–72 hours), your order will be shipped out.
- 7–16 business days
- 5–20 business days
Please note, delivery times may vary depending on your location and local customs.
Why does shipping take a little longer sometimes?
We partner with global fulfillment centers to offer you unique products at unbeatable prices. This means some items may take a bit longer to arrive — but we promise, they’re worth the wait! Rest assured, we work hard to get your order to you as quickly as possible.
Do you ship internationally?
Yes — we ship worldwide! No matter where you are, we’ll deliver right to your doorstep so you can enjoy shopping with Premier Haven Co.
Is my personal information secure on your website?
Absolutely. We use SSL encryption to protect your personal and payment details. Your credit card information is processed securely and never stored on our servers. Shop with total peace of mind.
How do I place an order?
It’s easy!
- Browse our collection and select the product you love.
- Click ‘Add to Cart’ or ‘Buy Now’.
- Enter your shipping and payment details.
- Complete your order — and you’re done!
We’ll handle the rest and keep you updated every step of the way.
Do you guarantee the quality of your products?
Absolutely! We stand behind every item we sell. If your product arrives damaged or isn’t quite right, contact us immediately. We’ll make it right — whether that’s a replacement, exchange, or refund.
Just email us at support@premierhavenco.store with a photo of the issue, and we’ll take care of you.
